At eDream Market Ltd, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions for returns and refunds.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (such as an order confirmation or receipt) must be provided.

Certain items may not be eligible for return, including:

• Items that have been used or damaged after delivery
• Personal care or hygiene products once opened
• Items marked as non-returnable or final sale

Return Process

To start a return, please contact our support team with your order details.

Once your return request is approved, we will provide instructions on how and where to send the item.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If your return is approved:

• A refund will be processed to your original payment method.
• Refunds may take 5–10 business days to appear depending on your payment provider.

Shipping costs are generally non-refundable, unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will review the issue and arrange a replacement or refund where appropriate.

Late or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.
2. Contact your credit card company or payment provider.
3. Processing times may vary depending on your bank.

If you have done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item, please contact our customer support team.

Contact Us

If you have any questions about returns or refunds, please contact us:

eDream Market Ltd
Email: edreammarketltd@gmail.com
Website: www.edreammarket.co.uk